Returns and Exchanges
Last updated: July 17, 2026
This policy applies to orders placed with Altiora Global LLC, operating as "Altiora."
Altiora pieces are produced in limited quantities and released deliberately. For this reason, all sales are final. We do not accept returns or issue refunds for change of mind, preference, or normal variation in materials, except where required by applicable law (see "European Union Customers" below).
Manufacturing Defects
If you believe your item has a manufacturing defect, please contact us within 48 hours of delivery. Requests submitted after this window may still be considered where required by applicable law, but earlier notice helps us review the matter promptly.
To be eligible for consideration:
The item must be unused and in original condition.
Original packaging must be intact.
The issue must relate to a manufacturing defect, not wear, aging, or patina.
If a defect is confirmed, we will offer a repair, exchange, or replacement at our discretion. We reserve the right to refuse any request that does not meet these standards. Nothing in this policy limits any non-waivable rights you may have under the consumer laws of your jurisdiction.
How to Submit a Request
Please contact us at team@altiora.co with the following information:
Order number
Name on the order
Description of the issue
A clear video showing the affected area
All requests are reviewed individually.
Wear, Aging, and Variation
Our products are made from natural materials. Subtle variations in grain, texture, and finish are inherent and intentional. Scratches, softening, darkening, and the patina that develop through use are not defects.
Incorrect or Damaged Items in Transit
If you receive an incorrect item, or your order arrives damaged in transit, please contact us within 48 hours of delivery so the matter can be reviewed.
Sale Items and Final Releases
All sale items, limited releases, and promotional purchases are final sale. Gift cards are non-refundable.
European Union Customers
If your order is shipped to the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, in accordance with EU consumer law.
To exercise this right, notify us at team@altiora.co within the 14-day period. You may inspect and handle the goods as you reasonably would in a shop to establish their nature, characteristics, and functioning. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish this, and we may reduce your refund accordingly.
After notifying us of withdrawal, you must return the goods without undue delay and within 14 days. Return shipping costs are the responsibility of the customer. Proof of purchase is required.
Refund Processing (EU Withdrawal)
Where a withdrawal is valid under EU law, we will refund the amount due to your original payment method within 14 days of receiving the returned goods, or of receiving evidence that you have sent them back, whichever is earlier, subject to any deduction for diminished value as described above.
Final Note
Ownership is considered. We encourage thoughtful purchasing before release.